UPS and USPS
Most orders leave our warehouse within 2 - 5 business days. We'll email you tracking as soon as it's available. Orders that are placed on weekends will not ship until at least the next business day.
During COVID-19 we're seeing more carrier delays than usual, so we'd advise you to give yourself a bit of buffer time if you need an item or a gift to arrive by a certain date.
Return Processing Time:
- Returns typically take 2-3 weeks to receive and process.
- Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.
Returns that are not received by our warehouse after 40 days of creating the return label are automatically closed in our system. Please contact us at [email protected] if your return has not been shipped or processed by warehouse after 40 days of creating your return label.
- Items in unopened, original packaging may be returned within 30 days of purchase.
- Refunds can only be issued to the purchaser's original payment method or as a gift certificate.
- Issued refunds may take 3-5 business days to post to your payment account.
- Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-6 business days.
- Refunds are issued only for returned items and do not include the cost of shipping.
- Gift recipients who have returned an item or reported an order problem can request a gift certificate, replacement order, or a refund back to the purchaser's original payment method only. We are unable to refund a gift recipient's payment card or issue gift recipient check refund.
- We regret that customized items cannot be returned.
- At this time, we are unable to process exchanges for online returns.
- Return refunds can be issued back to the original PayPal transaction within 12 months of the purchase. If the PayPal transaction has exceeded 12 months, a check will be issued to the purchaser.
- If the original payment card has been canceled, expired, or was closed, a check will be issued to the purchaser.
- If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.