Shipping Carriers
UPS and USPS
Shipping Timelines
Most orders leave our warehouse within 2 - 5 business days. We'll email you tracking as soon as it's available. Orders that are placed on weekends will not ship until at least the next business day.
During COVID-19 we're seeing more carrier delays than usual, so we'd advise you to give yourself a bit of buffer time if you need an item or a gift to arrive by a certain date.
Return Processing Time:
- Returns typically take 2-3 weeks to receive and process.
- Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.
Please note:
Returns that are not received by our warehouse after 40 days of creating the return label are automatically closed in our system. Please contact us at help@bonnefetegifts.com if your return has not been shipped or processed by warehouse after 40 days of creating your return label.
Refunds:
- Items in unopened, original packaging may be returned within 30 days of purchase.
- Refunds can only be issued to the purchaser's original payment method or as a gift certificate.
- Issued refunds may take 3-5 business days to post to your payment account.
- Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-6 business days.
- Refunds are issued only for returned items and do not include the cost of shipping.
- Gift recipients who have returned an item or reported an order problem can request a gift certificate, replacement order, or a refund back to the purchaser's original payment method only. We are unable to refund a gift recipient's payment card or issue gift recipient check refund.
Ineligible Returns:
- We regret that customized items cannot be returned.
- At this time, we are unable to process exchanges for online returns.
- Return refunds can be issued back to the original PayPal transaction within 12 months of the purchase. If the PayPal transaction has exceeded 12 months, a check will be issued to the purchaser.
- If the original payment card has been canceled, expired, or was closed, a check will be issued to the purchaser.
- If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.
